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Job Summary

Provide clerical duties at point of entry for assigned clinics through scheduling, reception, records maintenance, coordination and general assistance for administrative support activities in clinic.

Responsibilities

•Greets and assists clients of and visitors to Tejas Health Care clinics

•Answers, screens and directs incoming phone calls

•Schedules and confirms appointments

•Verifies insurance for current status and coverage

•Assists clients in completing necessary paperwork

•Contacts patients regarding No Show visits

•Assists patients with balances with making a payment plan or works with them and the billing department to resolve payment issues

•Accurately enters client information into computer data bases for program eligibility

•Maintains forms and basic information on patient charts and electronic databases

•Creates charts for new patients

•Performs clerical duties including mail delivery faxing, copying and scanning

•Assembles packets of information for clients

•Assist with other clinical and clerical duties as required

Required Skills and Abilities

•Able to understand and follow directions

•Capable of communicating effectively with patients and the health care team, including the ability to explain providers’ instructions to patients

•Knowledge of customer service concepts and practice

•Able to establish and maintain effective working relationships with the public and health care team

•Must respect the confidential nature of health information

•Working knowledge of standard concepts, practices and procedures

•Capable of following established departmental procedures

•Able to work efficiently and cope with emergency situations

•Capable of using experience and judgment to plan and accomplish goals

•Good computer skills and a working knowledge of Microsoft Office

•Able to read and interpret documents such as charts, safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence

•Professional manner and appearance

•Emotional and physical health sufficient to meet the demands of the position

Education and Experience

•Requires a minimum of a high school diploma or GED

•6 months to 2 years of experience as a Medical or Dental Clerk preferred

•Able to speak, read, and write Spanish preferred

Special Requirements

•Have credible references to qualify

•The employee must be able to lift and/or move up to 20 pounds. Requires sitting, standing, and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Job Summary

Provide professional substance abuse and mental health counseling to patients. An individual must be able to perform each essential duty, including mental and physical demands and OSHA requirements satisfactorily.

Duties and Responsibilities

1.Provides clinical services.

a.Coordinates counseling services with Behavioral Health Clinician; coordinates medication management with Psychiatrist, psychologist and medical providers.

b.Develop and implement individualized treatment plans with current diagnosis.

c.Provide individual, family, and group therapy for patients.

d.Conduct mental health and substance abuse assessments and diagnosis.

e.Crisis intervention – walk in, phone, or medical department referral

f.Chart clinical date for diagnosis, treatment, referral, accountability and research.

Knowledge, Skills and Abilities

Required

•Knowledge of advanced principles of health promotion, prevention and motivation

•Knowledge of protocols in general and an ability to quickly gain specific knowledge of Tejas Health Care’s current operational protocols

•Knowledge of medical terminology and appropriate abbreviations

•Demonstrates knowledge of the Texas Medical Practice Act

•Ability to document, with clarity, all information relevant to a patient’s needs

•Ability to effectively present information in small group situations to patients, Tejas staff, and the general public

•Ability to use office equipment including but not limited to computers, fax machines, telephones and copiers

Preferred

•Spanish speaking and writing skills

Credentials and Experience

Required

•Master’s Degree in Behavioral Health (Social Work, Psychology, Sociology or related behavioral health field)

•One year directly-related field experience.

•Hold a license to practice i.e., LPC, LCSW, LMFT, LBP or under supervision

Special Requirements

The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.


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